Apoio a Clientes

Consult our customers' and visitors' most frequently asked questions.

If you can't find an answer to your question, our Customer Support Service is available by phone through (+351) 212 530 902 or via email at [email protected].

  • Q: I want a specific product not present in the catalogue. What should I do?
    A: If you can't find a specific product, we recommend that you do a search using the input on the top right corner of the page. If you still can't find the product, our customer support is available through email and phone so that you may be notified of the product's availability.
  • Q: I want to return a product. How should I proceed?
    A: This service policy is valid for 14 days after the invoice date.

    The product must be in the same condition it was sold in original packaging and accompanied by the relevant invoice (original and duplicate) and transport guide.

    Whenever you want to make a return, you must first contact our Customer Service - 212 530 902 or [email protected].

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